Basic Kindness

I have been thinking about basic human kindness for a few days now. Recently, I was headed to a special music session located an hour away from my house in an area I wasn’t familiar with; out in the boonies. The host had offered very detailed instructions, but I still got lost. I called the information number listed on the directions. I told the person answering that I was likely lost. His comment was “if you have the directions, follow them; I don’t have time to talk right now!” He then hung up the call.

To say I was stunned was putting it mildly. I was going to an event in his venue and paying monies to do so. I was already concerned about finding the place in a rural area, and this was his response. I was so upset I turned around and went home. He lost the revenue and reputation I could have spoken out about, and I felt shamed, unworthy and stupid.

I am not directionally challenged, but even if I was, making me feel worse about it was not helpful. What happened to saying something kind? Asking if we can make it quick because he is busy? Why are folks rude, when it takes the same amount of time to be nice, or at least tolerant? I am over my feelings about the incident. But it reminded me to be patient and at least reasonable with folks who do not understand the way I do. When was the last time you were kind to someone?


About Turner Healthcare
As CEO and founder of the consulting firm, Turner Healthcare Associates, Inc. since 1993, Dr. Turner continuously implements the skills gleaned from over thirty five years of experience in the healthcare field. She began her career as a registered nurse in a Critical Care Unit and Emergency Department. She has served in top management roles, including Chief Operating Officer and Vice President, for various hospitals throughout Southern California. Dr. Turner was also appointed the first Statewide Nursing Officer for the California Department of Corrections and Rehabilitation. Dr. Turner is an Associate Professor for the UCLA Graduate School of Nursing, Moorpark Community College, and has served as the Health Career expert for for six years. Currently, Dr. Turner provides career coaching, planning, and advisement. She specializes in helping young adults seeking healthcare careers and individuals in transition, such as older RNs. In addition to her Bachelor's of Science degree in Nursing from Mount St. Mary's College, Los Angeles, she holds a Master's Degree in Nursing from the University of California, Los Angeles, and a Master's of Business Administration from California Lutheran University. She received her Doctorate of Philosophy (Ph.D.) in Business Administration from California Southern University. Her doctoral dissertation discussed the ramifications of clinical re-engineering of nursing services in the 1990’s. Dr. Turner is the author of numerous articles in national healthcare journals as well as the “The Nurse’s Guide to Managed Care,” and “The Nursing Career Planning Guide,” both published by Jones-Bartlett.

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